Where Innovation Meets Expertise
At Amelia, we blend the latest advancements in Conversational AI and Generative AI with deep industry knowledge to bring you powerful enterprise AI agents. These AI agents automate tasks, provide answers, and deliver exceptional value.
The Solution: Amelia AI Agents
While we can’t solve every challenge, we can make your life a little easier.
Amelia AI Agents, powered by the latest AI technologies, are always ready to assist customers and employees. They communicate naturally, providing answers and resolving issues efficiently.
Our proven framework helps businesses quickly realize the benefits of AI agents, which typically come in three forms: Answer Agents, Action Agents, and Autonomous Agents.
Amelia Answers: Find Information Instantly
When finding information is tough, it frustrates customers and wastes employees’ time. Answer Agents are here to fix that. Built on the Amelia Answers platform, these AI agents pull information from knowledge bases, websites, and documents. Using advanced AI techniques, they deliver quick and accurate answers to any question.
Amelia: The Trusted Leader in Enterprise AI
Over the past year, Amelia has been recognized in numerous industry reports as a leader in Conversational AI and business process automation.
Enterprise-Grade Features of Our AI Agents
Effortless Integration and Scalability
Amelia AI Agents integrate smoothly with your existing enterprise systems, including major CRM, ERP, contact center, and back-end systems. As your business grows, these agents scale effortlessly to meet your needs.
Top-Notch Security and Privacy
Built specifically for businesses, Amelia AI Agents come with robust security and privacy features. They meet the strictest compliance standards, including ISO, HIPAA, SOC 2, PCI-DSS, and GDPR.
Supporting Global Brands with Round-the-Clock AI Assistance
Amelia AI Agents are always ready to assist, anytime, anywhere. Whether it’s through voice or chat, these agents work tirelessly to serve both customers and employees. Fluent in over 100 languages, Amelia AI Agents help companies worldwide deliver top-notch service to more people.
Unleash the Power of Next-Generation AI
Amelia’s AI platform combines the best of Conversational AI and Generative AI to create exceptional customer experiences. This all-in-one platform speeds up delivery, lowers costs, and increases the value your business gets from AI. It’s AI that’s more than just talk—it’s a game changer.
Transforming the Customer Experience
With Amelia, every interaction becomes a personal journey. Amelia AI customizes the customer’s path, giving them more of what they need while boosting your brand’s loyalty. Fast-learning and scalable, Amelia lets your human agents focus on complex issues, helping them get more done and improve customer satisfaction.
Enhancing the Employee Experience
Let Amelia handle the tough and time-consuming tasks in IT and HR. With Amelia, your employees get onboarded faster and can focus on high-value work instead of dealing with tedious tasks. Amelia creates a concierge-like experience, leading to happier employees and lower turnover rates.
Boosting Agent Productivity
Your contact center plays a key role in your brand’s reputation. Amelia works alongside your agents, making them more efficient and helping them deliver better service. With Amelia, you can reduce wait times, lower attrition, and boost satisfaction for both customers and agents. It’s time to turn your contact center into a brand-strengthening hub.
Building AI Made Easy
With Amelia’s low-code design environment and built-in Generative AI, creating powerful Intelligent Virtual Assistants (IVAs) is a breeze. Using pre-made content, easy integrations, and natural language understanding, businesses can quickly develop new conversational flows and get to market faster.
Auto-Create Use Cases with Amelia
Amelia’s AI makes it easy to auto-generate use cases. Whether you bring your own models or use Amelia’s, or even third-party ones, you can quickly build AI-assisted solutions. Plus, with Amelia’s drag-and-drop interface and ready-made content packs, creating IVAs is easier than ever.
What is Conversational AI?
Conversational AI goes beyond basic chatbots, which are often limited by simple logic and decision trees. Our white paper, “A Beginner’s Guide to Conversational AI,” explains how Conversational AI offers so much more and what to consider when planning your business’s AI strategy.
Designed for Business Success, Not Just Hype
Amelia provides AI solutions that are specifically crafted to deliver real business impact. We bring the expertise and proven experience needed to make AI work for your business. With Amelia, your business can truly flourish in the AI era.
Your Competitive Edge in the AI Era
At Amelia, we harness the power of AI to benefit your enterprise with Conversational AI that transforms customer and employee interactions, opening up new business opportunities.
Amelia’s advanced, context-aware natural language capabilities ensure every customer feels valued. Empower your top agents to teach Amelia how to handle routine tasks, freeing them to focus on delivering exceptional service.
Thousands of companies trust Amelia to provide frontline services and achieve significant business results, all while avoiding the risks of untested solutions.
With Amelia, don’t just participate in the conversation—dominate your market.
Amelia’s Mission: Turning AI Potential into Real Results
Our platforms are built to move AI from the lab to the real world, driving exceptional results for today’s enterprises. By combining human creativity with AI technology, we help businesses boost customer and employee engagement and achieve measurable business success.
Amelia’s Vision: Innovating with Purpose
Inspired by our namesake’s adventurous spirit, Amelia is committed to pioneering advancements in AI. We continually innovate to put Conversational AI to work, enhancing customer engagement, empowering employees, and transforming business operations. Through our efforts, we help companies build stronger connections with customers, employees, suppliers, and partners.
Amelia AIOps: The Future of Business Automation
Free Up Your Team for What Really Matters
How much time do your employees spend on repetitive tasks? With Amelia, you can automate those mundane jobs, allowing your team to focus on innovative and impactful work. Backed by over 25 years of expertise in enterprise AI, Amelia accelerates business processes and enhances your current systems, tools, and RPAs.
Seamless Collaboration Across Departments
Today’s businesses are interconnected, with multiple departments, tools, and systems working together. Amelia AIOps brings everything together by streamlining processes across departments. For example, onboarding new employees, which involves HR, IT, Procurement, and Finance, becomes a smooth and efficient process, getting new hires up to speed faster.
Simplify Your IT Management
Your company relies on a variety of IT solutions that often work in isolation. Instead of spending time integrating these tools manually, Amelia AIOps offers a unified approach, saving both time and money while boosting productivity. It manages updates and patches in one go, creating a system that continuously improves itself.
Maximize Your Technology Investments
You’ve invested in top-tier enterprise systems—now it’s time to get the most out of them. Amelia AIOps enhances and optimizes your existing tools, connecting processes, conversations, and tasks across different applications effortlessly. The platform also comes with ready-made integrations for popular systems like ServiceNow.
Empower Your Team with AI and Conversational Tools
Amelia’s AIOps platform makes complex ticketing systems simple by using advanced Conversational AI. Your employees can interact with Amelia just like they would with a colleague, getting quick answers and resolving issues faster with fewer resources.
The Amelia Edge
Complete Automation
Amelia AIOps takes care of tasks from start to finish without needing human input. The system aims to automatically resolve IT issues, and if human intervention is required, it learns from these interactions to improve over time.
Ongoing System Enhancement
Amelia AIOps works seamlessly with third-party systems to continuously enhance your software stack. It can read and respond to emails, handle alerts from event management systems, and monitor IT systems across various platforms, ensuring your IT ecosystem is always improving.
Collaborative Problem Solving
Amelia AIOps observes both human and automated actions, using this information to enhance processes through analysis. It’s a true hybrid workforce solution where AI and humans work together, allowing employees to focus on more valuable and innovative tasks.
Data-Driven Insights for Better Decision Making
Businesses thrive on data—not just the information flowing through their systems, but the insights that analytics provide to leaders. Amelia AIOps offers a clear view of the health and effectiveness of your enterprise systems, enabling IT and business leaders to make informed decisions about improving or creating new processes.
Discover the Power of Amelia Answers: Your AI Solution for a Smarter Enterprise
Transform Your Search Experience with Unified Data
Amelia Answers uses cutting-edge AI technology to help businesses transform scattered knowledge into seamless search experiences, benefiting both customers and employees.
The Challenge of Disconnected Data
Many companies have valuable information, but it’s often hidden away, making it hard to access. This scattered data not only wastes employee time but also frustrates customers who expect quick, easy access to information.
25%
Employees spend a quarter of their workweek searching for the information, documents, or contacts they need to do their jobs.
82%
A large majority of customers (82%) are unlikely to return to a website if they had trouble finding what they needed.
From Searching to Finding: The Amelia Answers Solution
Amelia Answers is here to solve this problem. Our advanced AI platform unifies your company’s data, delivering clear and relevant answers in everyday language. It makes finding information effortless for both customers and employees.
Unlock the Power of Your Information
Amelia Answers integrates with your existing systems, making previously hidden information easily accessible.
Boost User Satisfaction
With Amelia Answers, businesses can offer instant, accurate responses through a single, easy-to-use platform, improving the experience for every user.
Enhance Employee Productivity
When used as a support tool for contact center agents, Amelia Answers speeds up their work and reduces the time needed to resolve issues.
Get Results Faster
Manually creating FAQ lists takes time. Amelia Answers automatically generates responses from your existing content, speeding up the process.
How Amelia Answers Transforms Your Business
Amelia Answers can boost workforce productivity by 50% and make enterprise virtual agent deployments five times faster. Want to see how easy it is to get started? Watch this video to learn more.
